Runex FAQ — All Your Questions Answered in One Place

No, registration on Runex is completely free. There is no charge to create an account. A deposit is only required for real-money gaming, with a minimum amount of BDT 100.

No. Under Runex's policy, each individual may only operate one account. If multiple accounts are created, Cancel All Accounts and funds may be confiscated.

On the Login Page Click the "Forgot Password?" link. An OTP will be sent to your registered email or mobile number. Once verified, you can set a new password. The entire process takes less than 5 minutes.

To register on Runex, you must be at least 18 years of age or older Registration is strictly prohibited for anyone under 18 years of age.

First, make sure your email and password are correct. After 5 failed attempts, your account will be locked for 30 minutes. If the issue persists, contact Runex via live chat.

KYC (identity verification) must be completed before your first withdrawal. Simply upload your National ID or passport along with a selfie, and verification is usually completed within 24 hours.

Yes! Runex lets you register and log in quickly using your Google or Facebook account. On the registration page Use the social login button.

• Minimum deposit: BDT 100 (mobile banking)
• Minimum withdrawal: BDT 500
• Maximum Daily Withdrawal: BDT 1,00,000 (standard members)
• For VIP members: Higher limits apply

Withdrawals to bKash/Nagad/Rocket typically 15 minutes to 2 hours Bank transfers may take 1–3 business days. If KYC verification is incomplete, your first withdrawal may be delayed.

Runex does not charge any deposit fees. However, payment gateways may apply their own charges (typically 1.5% for bKash). Runex does not deduct any fees on withdrawals.

After logging in, go to the "Deposit" section → select bKash → enter the amount → send money to Runex's bKash number → confirm with the transaction ID. Your balance is usually credited within 5–15 minutes.

In this case, contact Runex live chat with your transaction ID. Your balance is typically verified and credited manually within 1–6 hours.

If your withdrawal takes more than 6 hours after submission, contact Runex live chat with your withdrawal ID. Our team will prioritize and resolve it promptly.

No. In accordance with Runex's security policy, withdrawals can only be made to your registered mobile number or bank account. Transfers to third-party accounts are not permitted.

Yes, BDT is the primary currency on Runex. Crypto deposits are automatically converted to BDT at the current market rate.

No. Bonus funds cannot be withdrawn directly. Once the specified wagering or rollover requirements are met, they are converted to your main balance and become withdrawable. Each bonus has its own terms and conditions.

Yes! Log in to Runex every day to earn a daily login bonus. Log in for 7 consecutive days and your bonus amount keeps increasing. This bonus can be used on selected games.

Share your personal referral link or code with a friend. When your friend registers and makes their first deposit, both of you will receive a referral bonus.

Runex offers a weekly cashback promotion. If your losses exceed a set amount in a given week, a fixed percentage of those losses is credited back as cashback. Details On the Promotions page Available.

Yes, every bonus has a set expiry period (typically 7–30 days). If the wagering requirements are not met within that period, the remaining bonus will be forfeited.

You earn loyalty points as you play on Runex. Your VIP tier is determined by your points — Bronze, Silver, Gold, Platinum, and Diamond. Higher tiers unlock bigger bonuses, faster withdrawals, and a dedicated personal manager.

Runex regularly hosts slots tournaments, Live Casino leagues, and Sports Betting competitions. After logging in, Promotions Page or join an active tournament from the Game Lobby.

Yes. All games on Runex are sourced from internationally recognized providers (such as Pragmatic Play and Evolution Gaming). They are tested by independent bodies and certified with RNG (Random Number Generator) certification.

Many slot games offer a free demo mode. However, Live Casino and Sports Betting are available for real money only.

Yes! Runex offers betting on all Bangladesh, India, Pakistan, and international cricket matches. Live betting is available as well. Bet Page View.

When the connection is restored, the game typically resumes from where it left off. If a spin is interrupted on slots, the wagered amount is refunded. For Live Casino issues, please contact Runex support.

After Logging In On the Bingo Page Select your preferred Bingo room, buy your tickets, and wait for the game to begin. You can play multiple cards at the same time.

Yes. When you win, the winnings are instantly credited to your Runex balance. For Sports Betting, winnings are added once the match result is confirmed.

Yes, it's strongly recommended. With 2FA enabled, no one can log in to your account without your permission, even if they know your password. Enable it easily in Account Settings.

Contact Runex live chat immediately and request an account suspension. Then use the email password reset option. Runex support will investigate and take appropriate action.

Runex operates under an international gaming license. License details About Us Find it on the page.

No. Runex support will never ask for your password, OTP, or payment PIN. If anyone requests this information, it is a fraud attempt — please stay vigilant.

To permanently close your account, submit a request to Runex support. Make sure to withdraw any remaining balance before closing. If you wish to close your account for responsible gaming reasons, Responsible Play There is also a self-exclusion option on the page.

Yes, the app includes all the features available on the website — plus extra perks: faster loading, biometric login, push notifications, and offline browsing.

The Runex website works on any modern browser. The app is supported on Android 6.0+ and iOS 12+ devices. You can still play games on older devices using a browser.

Yes, the Runex website is built with a fully responsive design — it works seamlessly on any screen size, whether you're on a smartphone, tablet, or desktop.

Clear your browser cache and refresh the page. Check your internet connection. Disable any VPN if it's running. If the issue persists, contact Runex support.

Yes. Runex is a browser-based platform, so it works on any operating system — Windows, Mac, or Linux — using Chrome, Firefox, or Edge.

No. Once self-exclusion is activated, it cannot be cancelled before the set period expires. This is intentionally designed to prevent impulsive decisions from reversing the commitment.

A cooling-off period is a temporary break — your account is paused for 24 hours, 48 hours, or 7 days. Use this option whenever you need to step back and clear your head.

Contact Runex support. We will assist you with complete confidentiality. Self-exclusion requests on behalf of a family member can also be submitted.

Use parental controls on your device. Keep your Runex password and login details out of reach of children. Gaming on Runex is strictly prohibited for anyone under 18.

Constantly thinking about gaming, chasing losses, hiding play from family, spending money you can't afford — these are warning signs of problematic gaming. Learn more Responsible Play Read on the page.