Runex Privacy Policy — Our commitment to protecting your personal information

Runex ("we", "us", "our") takes your privacy very seriously. This Privacy Policy explains how your personal information is collected, used, stored, and protected when you use the Runex platform.

This policy applies to the Runex website, mobile app, and all related services. By using Runex services, you consent to the terms of this Privacy Policy.

If you have any questions after reading this policy, feel free to reach out to the Runex Support Team. We are always ready to assist you.

Runex collects three types of information:

a) Information you provide directly:

• At registration: full name, email address, phone number, date of birth, and password.
• During KYC verification: copies of your national ID, passport, or driving licence, along with proof of address.
• At payment: mobile banking number or bank account details.
• When contacting support: your messages and attachments.

b) Automatically collected information:

• Device type, operating system, and browser version.
• IP address and geographic location (up to city/country level).
• A log of which pages you visited on Runex and for how long.
• Gaming session history, betting records, and outcomes.

c) Information received from third parties:

• Transaction confirmations from payment providers (bKash, Nagad).
• Risk assessment data from fraud detection services.

Runex uses your information solely for the following purposes:

• Account management: To create, verify, and manage your account.
• Service Delivery: To deliver gaming, betting, and transaction services without interruption.
• Security Assurance: To detect fraud, money laundering, and unauthorized access.
• Legal compliance: To meet KYC, AML, and regulatory legal requirements.
• Support: To understand your issue and provide an effective resolution.
• Product Development: Anonymous analytics to help improve Runex services.
• Contact: To send important updates, promotions, and newsletters.

Runex does not sell or rent your personal information. However, your data may be shared in the following limited circumstances:

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, and banks to process transactions.
• Law enforcement agencies: In response to a court order or a lawful request from a regulatory authority.
• Cybersecurity Partner: For risk assessment with fraud detection services.
• Cloud Storage Providers: For secure data storage, by providers bound by Runex's confidentiality agreements.

Any data shared with third parties may only be used for the specified purpose, and those parties are contractually bound to comply with Runex's privacy agreements.

Runex employs industry-leading technologies to keep your data secure:

• 256-bit SSL/TLS Encryption: All data transfers are protected with the highest level of encryption.
• End-to-End Encryption: For the storage of sensitive information.
• Firewall & DDoS Protection: To protect against external attacks.
• Regular Security Audits: Penetration testing conducted by independent third parties.
• Two-Factor Authentication (2FA): To prevent unauthorised access to your account.
• Suspicious Activity Monitoring: 24/7 automated and manual monitoring.

Runex uses cookies to enhance your experience. Cookies are small text files stored in your browser. We use three types of cookies:

• Essential cookies: Required to maintain login sessions and ensure security. Runex cannot function without these.
• Functional Cookies: To remember your language preferences and game settings.
• Analytics Cookies: To understand which pages are visited most — all data is anonymous.

You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may prevent some Runex features from functioning properly.

As a Runex member, you have the following rights over your personal data:

To exercise any of these rights, email Runex Support. We aim to respond within 30 days.

Runex does not knowingly collect personal information from anyone under the age of 18. If it is discovered that a minor's data has been collected, it will be deleted immediately.

If parents or guardians suspect their child is using Runex, please contact us immediately.

Runex uses world-class cloud infrastructure, which means your data may be stored on servers located in different countries. Regardless of where your data is stored, Runex ensures that:

• All servers comply with international data protection standards.
• Encryption is always applied during data transmission.
• Legally binding confidentiality agreements are in place with all third parties.

Runex may update this Privacy Policy from time to time. Depending on the nature of the changes, we will notify you as follows:

• Major Changes: At least 30 days in advance via email notification and in-app push notification.
• Minor Changes: By updating the "Last Updated" date on the website.

Continued use of Runex after any changes will be considered acceptance of the updated policy.

If you have any questions about the Privacy Policy or wish to exercise your rights, please contact Runex through the channels below: