Runex Terms & Conditions — Your Complete Guide to Using Our Services

These Terms & Conditions (hereinafter referred to as the "Terms") constitute a legally binding agreement between the Runex platform and its users. By creating an account or using any Runex service, you fully agree to these Terms.

Runex is a licensed online gaming and betting platform operating under the supervision of international gaming regulatory authorities. Please read and fully understand these Terms & Conditions before using any Runex services.

These Terms & Conditions may be updated at any time. For significant changes, we will notify you via your registered email address or push notification. Continued use of our services after any update will be taken as your acceptance of the revised Terms.

To open an account on Runex, the following conditions must be met:

• You must be at least 18 years old.
• Online gaming must be legally permitted in the country or region where you reside.
• Each person may operate one account only. Creating multiple accounts is strictly prohibited.
• All information provided at the time of registration must be accurate, truthful, and up to date.
• You must operate the account on your own behalf, not as a representative of another person.

Runex reserves the right to cancel any account created using false information and to forfeit all funds held in that account. It is your responsibility to keep your account password confidential.

Runex complies with international anti-money laundering laws. For this reason, before withdrawals above a certain amount — or at any time deemed necessary by Runex — you may be required to submit the following documents:

• Identity Document: National ID Card (NID), Passport, or Driving License.
• Proof of Address: Utility bill or bank statement (issued within the last 3 months).
• Proof of Payment Method: A screenshot of your mobile banking account or bank card details.

Withdrawals may be placed on hold until the verification process is complete. Runex is committed to protecting your personal information and will not share it with third parties except where required by law.

The following rules apply to deposits and withdrawals on Runex:

• Minimum Deposit: BDT 100 (bKash, Nagad, Rocket, and Bank Transfer).
• Minimum Withdrawal: BDT 500. The maximum daily withdrawal limit is set separately.
• Withdrawal processing time: Usually within 5 minutes, though verification may take up to 24 hours.
• The deposit and withdrawal methods must be the same. This means if you deposit via bKash, your withdrawal will also be processed through bKash.
• Deposited funds must be used for gaming purposes only. Runex strictly prohibits the use of the platform for money laundering.

Runex offers a variety of bonuses and promotions. Each bonus comes with its own terms and conditions that must be met:

• Wagering requirements: A specified amount — typically 30x–45x — must be wagered before bonus funds can be withdrawn.
• Validity Period: Every bonus has an expiry period. Bonuses that are not used within the specified timeframe will be forfeited.
• Game Restrictions: Some bonuses may be restricted to specific games or game categories.
• Maximum bet limit: During bonus play, individual bets may be capped at a maximum of BDT 500.
• Each bonus can be claimed once only. Attempting to claim the same bonus more than once may result in account cancellation.

The following rules apply when using the Runex Sports Betting section:

• Minimum Bet: BDT 100. The maximum bet is set individually for each event.
• Once a bet is confirmed, it cannot be cancelled unless the event itself is cancelled.
• If incorrect odds are displayed due to a technical error, Runex reserves the right to void the affected bets.
• If a match is postponed or cancelled, all bets will be refunded.
• Runex reserves the right to investigate any unusual betting patterns detected on the platform.

Runex offers live betting where odds change in real time during a match. Odds may shift before your bet is confirmed — this is a normal part of the live betting process.

To ensure a fair gaming experience for all players on Runex, we have put the following measures in place:

• All game results RNG (Random Number Generator) Technology that is independently certified is used to determine outcomes.
• Live Casino games are streamed in real time with real dealers and are free from any software manipulation.
• Payout rates are regularly verified by independent third-party auditors.
• No player or Runex staff member may influence the outcome of any game.

Runex always reminds you that gaming is for entertainment, not a source of income. We are committed to responsible gaming and provide the following features:

• Deposit Limits: You can set a maximum deposit limit on a daily, weekly, or monthly basis.
• Bet Limits: You can set your own maximum stake per bet.
• Session Time Limit: You can set an automatic logout after a specified period of play.
• Self-Exclusion: You can suspend your account for 7 days, 30 days, or permanently.
• Cooling-off period: You can take a 24-hour break from gaming.

For more details, visit Runex's Responsible Play Visit the page.

Runex places the highest priority on protecting your personal information. The data we collect includes:

• Name, email address, phone number, and date of birth (collected at registration).
• Transaction history and gaming activity.
• Device information and IP address (for security purposes).

Your information is used solely for service delivery, security assurance, and compliance with legal obligations. To learn more, visit our Privacy Policy Read.

• Creating or operating more than one account.
• Opening an account or conducting transactions using another person's identity.
• Abusing bonuses or using software to gain an unfair advantage.
• Attempting to manipulate game outcomes or hacking the platform.
• Using Runex to facilitate money laundering or the financing of terrorist activities.
• Harassment or abusive conduct toward Runex staff.

You may request to close your Runex account at any time. Please withdraw any remaining balance before the account is closed.

Runex reserves the right to close or suspend any account for the following reasons:

• Breach of Terms & Conditions.
• Suspicious or fraudulent activity.
• An order from a court or regulatory authority.
• Accounts that have been inactive for an extended period.

If you wish to dispute an account closure, please contact the Runex support team by email. Runex will review your appeal within a reasonable timeframe.

Runex reserves the right to update these Terms & Conditions at any time. At least 30 days' notice will be given before any major changes take effect.

Any dispute between Runex and a user will first be addressed through direct negotiation. If no resolution is reached, the matter will be settled through international arbitration.

These Terms & Conditions are available in both Bengali and English. In the event of any dispute, the English version shall be considered the definitive and binding text.