Gaming should be entertainment, not a burden. Runex is always here to help you play safely, healthily, and responsibly.
Responsible gaming on Runex means keeping gaming purely as entertainment — it should never be seen as a source of income or a way to solve problems. It means setting personal limits, managing your time and spending, and seeking help when needed.
Online gaming is growing rapidly in popularity across Bangladesh. For many, it's an enjoyable way to unwind after a long day. But when gaming gets out of control, it can take a toll on family life, work, and mental well-being.
Runex is more than just a gaming platform — we genuinely care about the wellbeing of our members. That is why Runex has built a comprehensive responsible gaming support system.
Keep in mind: Only game with money you can afford to lose. Never use money set aside for rent, food, or family needs on gaming.
Runex's commitment: We never want to see a player gambling beyond their means. Your wellbeing matters more to us than our business.
Runex is strictly prohibited for users under 18 years of age. Keep minors away from gaming.
Six powerful tools to keep your gaming in check
You can set a maximum daily, weekly, or monthly deposit limit. Limits take effect immediately once set. Requests to increase a limit only take effect after 7 days.
You can set a maximum amount in BDT per bet. This helps protect you from losing a large sum all at once.
Decide in advance how long you will play. Once that time is up, Runex will automatically send you a warning or log you out.
Need to cool down and clear your head? Temporarily suspend your account for 24 hours, 48 hours, or 7 days.
Use self-exclusion if you want to take an extended break or permanently step away from gaming. Once activated, it cannot be easily reversed.
View your full gaming activity history, total spending, and time played. Understanding your own patterns makes staying in control much easier.
Set your limits on Runex in just three simple steps
Log in to your Runex account and click the profile icon in the top right corner.
Go to the "Responsible Gaming" option, where you will find all available limit-setting features.
Set your preferred limits and confirm. Changes take effect immediately.
Lowering your limit takes effect immediately. However, requests to increase a limit only take effect after 7 business days — this is intentional, to prevent impulsive decisions in the heat of the moment.
Are your gaming habits healthy? Ask yourself these questions
If you answered "Yes" or "Always" to any of the questions above — then please reach out to Runex Support. Seeking help is a sign of courage, not weakness.
Recognizing Problem Gambling — Three Perspectives
If you notice any of the signs above, do not delay — seek help right away. The Runex support team speaks your language and maintains complete confidentiality.
Understanding the difference
| Topic | Healthy Gaming | Problem Gambling |
|---|---|---|
| Purpose | Fun & Entertainment | To make money or escape problems |
| Budget | Within a set budget | Over budget, spending essential funds |
| Time Management | Playing within set time limits | Losing track of time |
| Wins & Losses | Losses Are Accepted | Chasing losses by continuing to play |
| Ability to stop | I can stop whenever I want | Can't stop or feel restless when I try |
| Family Life | Family time remains balanced | Family affected, relationships strained |
| Mental state | Gaming is enjoyable, but you can take it or leave it | Anxious when not playing, relieved only when playing |
Self-exclusion is Runex's most powerful responsible gaming tool. Once activated, your account will be fully suspended for the duration you specify.
While self-exclusion is active, you will not be able to log in to Runex. Once the period ends, you must wait at least 24 hours and complete a review process before your account can be reactivated.
Once a self-exclusion request is submitted, it cannot be cancelled. Please think carefully before making this decision.
If you feel your gaming is getting out of control, you don't have to face it alone. Getting support on Runex is easy:
If family members are also concerned, they are welcome to contact Runex Support. We will do our best to offer guidance and assistance.
Asking for help isn't a sign of failure — it takes real courage. Runex is here for you.
Runex is firmly committed to keeping minors under 18 away from gaming. Our advice to parents:
Expert Tips from Runex
Runex wants you to stay healthy and happy. Enjoy gaming responsibly, and feel free to reach out to us whenever you need.
Read these pages to learn more